FAQs

Can I Pick Up My Order?

No, all orders are 100% online to keep costs down and get them to you as quick as possible. All orders come with flat-rate shipping so there's a fixed shipping cost and no surprises.

 

How Much Does Shipping Cost & How Long Does Delivery Take?

Within Australia: Shipping is a $10.00 flat-rate Australia-wide if you order one item or many items. You can also upgrade to flat-rate Express shipping which is only $15.00. 

We aim to have your order packed and given to Australia Post within 3 days. However, delivery times may change depending on your location and at Australia Post's discretion.

Typically we estimate for about 7-9 business days for standard delivery and 5-7 business days for express delivery. In reality, most orders arrive much quicker than that.

If you have not received your order after 20 days, please get in contact with our support team who will be able to liaise with Australia Post on your behalf. 

International Shipping: Yes we do ship internationally. International postage is $20.00 (AUD) flat-rate via Auspost EMS or DHL and takes 1-4 weeks depending on destination and the local delivery network. Since Covid there have been longer international shipping delays.

Please be aware we do not currently have the facility to pre-pay customs & duties for international orders. This means that orders to countries who charge these duties will be subject to the local duties & taxes payable by the receiver on arrival. The main offenders for duties charges are UK and some of the smaller European countries. So if it's a gift, you might need to warn the reciever ahead of time that there may be something to pay on arrival.

 

What about Returns & Exchanges?

No worries at all there. We're a good crew and will always look after you. If you want to return or exchange any items please use our returns form to start the process

 

Will Your Garments Fit Me?

Go check out the size guide for full measurements. Measure up against your existing garments to make sure you get the right size.